WARRANTY - All new devices come with our comprehensive 12 month warranty, which is included in the standard purchase price. We'll even replace with a new item if yours can't be repaired. Refurbished items (marked as such in the product description) come with a 3 month warranty.

Warranty Process

ENQUIRY & TROUBLESHOOTING
We will reply to your emails promptly. email sales@duvolab.com
ITEM RETURN
If necessary, your item will need to be returned to our office in Sydney.
TECHNICAL ASSESSMENT
Your item will be assessed by our technicians or sent to the manufacturer
REPAIR OR REPLACEMENT
Our specialist technical team will  repair your product or replace the product if necessary.
RETURN DELIVERY
We will deliver the product back to you.
Please Note: While the return process may take up to 15 days, excluding transit times, we endeavour to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.