What is not covered: Pro Support covers most damage but it does not cover intentional damages of any kind, nor does it cover loss such as theft or a drone “fly away”. It does not cover purposeful damage, misuse, damage due to neglect, fire damage, full immersion in water or salt water exposure. Natural disasters (ie: hurricanes, tornadoes, earthquakes, wind, storm, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing) are also not included. It does not cover damage caused by the use of a product in a way not intended by or which voids the warranty of the manufacturer, including 3rd party accessories, add-ons or modifications. 3rd party accessories or add-ons are not covered but the stock drone, remote, propellers and batteries are covered.
Claims: There is a $149 fee applicable for all claims. Upon shipping your drone back to us (with all parts included new or damaged), we will inspect and diagnose your drone, send you an invoice for $149 fee, once paid we will let you know approximately how long the repair will take.