PRO Accident Cover

$ 150.00 139.00

Available Options

Qty

 Comprehensive Support Plans

Provides two replacement units for a small additional charge in one year and covers kinds of accidents, such as water damage and collisions, giving you peace of mind.  

  • Covers Impact Damage

  • Covers Malfunctions & Liquid Damage

  • Covers Mavic Pro, Mavic Pro Platinum, & Mavic Air

  • Covers 100% Comprehensive Parts & Labor

  • Flat  $149 per claim

  • Lost/Stolen products are not covered

  • All original parts/pieces must be returned when filing a claim. Missing items will not be replaced or covered (ie missing gimbal)

  • Over 48 Hours old? No Problem, send your drone in for a free service and we will apply the support plan to your drone.

 

What is not covered:  

1. Remote Control

2. Batteries.

Pro Support covers most damage but it does not cover intentional damages of any kind, nor does it cover loss such as theft or a drone “fly away”. It does not cover purposeful damage, misuse, damage due to neglect, fire damage, full immersion in water or salt water exposure. Natural disasters (ie: hurricanes, tornadoes, earthquakes, wind, storm, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing) are also not included. It does not cover damage caused by the use of a product in a way not intended by or which voids the warranty of the manufacturer, including 3rd party accessories, add-ons or modifications. 3rd party accessories or add-ons are not covered but the stock drone, remote, propellers and batteries are covered.

 

Claims: There is a $149 fee applicable for all claims. Upon shipping your drone back to us (with all parts included new or damaged), we will inspect and diagnose your drone, send you an invoice for $149 fee, once paid your drone is normally ready in 5-7 business days.

Shipping Information 

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch same day or next day.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
  • Australia Orders Take 3-4 business days to arrive.
  • Our Couriers work weekends, Thursday / Friday orders normal arrive Monday / Tuesday
  • UK & Europe Orders are dispatched using Fedex or DHL and Take 3-5 days to arrive.

WARRANTY - All new devices come with our comprehensive 12 month warranty, which is included in the standard purchase price. We'll even replace with a new item if yours can't be repaired. Refurbished items (marked as such in the product description) come with a 3 month warranty with refurbished replacement items.

Warranty Process

ENQUIRY & TROUBLESHOOTING
We will reply to your emails promptly.
ITEM RETURN
If necessary, your item will need to be returned.
TECHNICAL ASSESSMENT
Your item will be assessed by our technicians or sent to the manufacturer
REPAIR OR REPLACEMENT
Our specialist DJI technical team will  repair your product or replace the product if necessary.
RETURN DELIVERY
We will deliver the product back to you.
Please Note: While the return process may take up to 15 days, excluding transit times, we endeavour to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.

PRO Accident Cover