Please send your drone to ;
C/O duvolab Service Center
76 Grandview drive
It`s important that you package yoaur drone securely. The last thing we want is for it to get damaged in transit. We recommend sending your drone in the original packaging if possible with at least (5cm) of extra bubble wrap or foam material keeping moving parts steady
Make sure your drone is covered all the way around, with every side and edge protected. Once wrapped up tightly and secured with tape, place the drone inside a sturdy box. The remote should also be wrapped with an appropriate amount of bubble wrap/cushioning. Accessories should kept with you unless otherwise specified. Any empty spaces should be filled with soft material to ensure the drone and any parts cannot move inside the box and knock into each other. Close and seal all sides of the box with strong packing tape at least 5cm wide. Tape all seams and flaps down flat to ensure the drone cannot escape.
Find a box that will fit both the drone and controller. This can be your original packaging or anything else you can find. Make sure it’s sturdy though!
Roll up some bubble wrap and pack both sides of the camera gimbal. Anything that moves needs to be secured.
Wrap bubble wrap around all of the motors and arms.
Wrap bubble wrap around the main body of the drone. Front to back and side to side.
That’s the drone all wrapped up, now it’s time to wrap up the controller. Make sure all aerials are folder down and all smart device holder are also collapsed. Then roll it up in bubble wrap.
Now it’s time to pack the drone and remote in the box. Pack the bottom of the box with adequate bubble wrap.
Make sure that any space around the drone, remote and the top is filled with enough bubble wrap to protect it and stop it from moving about inside the box.
Make sure that the drone box is sealed securely on all sides using strong tape so that the drone cannot escape.
Make sure to wrap your box now in brown packing paper or plastic wrapping. This is especially important if you use the original packaging as it can deter theft.
Now your box is all packaged and wrapped up, all you need to do now is attach your postage label.
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